Below are the most recent outsourcing trends for Kenya Business Process Outsourcing Companies:
Cloud Computing is in high demand
Cloud computing technology allows companies to establish, maintain, and upgrade their IT infrastructure. In the past, the Best BPO companies in Kenya like Oasisoutsourcing used traditional business models.
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They invested in IT infrastructure and opened offices abroad to offer services to foreign clients. Cloud computing allows BPO companies to offer remote work opportunities to their employees. These services allow real-time data and software sharing.
Multichannel services with strategy
Business Process Outsourcing services will also embrace this shift as clients increasingly use different channels to communicate with sellers and third-party providers. It is not possible to focus on voice-based services when so many people are using social media platforms for purchasing products and services.
Customers recognize their growing power in today's competitive economy. They aren't just going online anymore. They order online and have items delivered to their shops.
Privacy and security
Consumers are now more concerned about privacy and secrecy than ever. They are more concerned about how companies use their data and track their online activities. Fraud committed by agents is also a serious threat.
Domestic outsourcing may be preferable
Companies are pursuing strategies to reduce costs by utilizing advanced technologies. This could lead to domestic outsourcing becoming a significant option for companies in developed nations.
For firms located in developing countries, this can be a significant challenge.
Understanding the Voice of the Customer (VOC)
To ensure future customer loyalty and brand promotion, it is important to understand the customer. Voice of the Customer is gaining strategic importance for companies because of this.